Refund Policy

1. Overview

We want you to be completely satisfied with our venue listing service. This refund policy outlines when and how you can request a refund for subscription payments.

2. 14-Day Money-Back Guarantee

New subscribers are eligible for a full refund within fourteen (14) calendar days of their initial subscription purchase if:

• This is your first time subscribing to a paid plan
• You request the refund within fourteen (14) calendar days of your initial payment
• You have not previously received a refund from us

To request a refund under this guarantee, simply contact us through our contact page with your account email address.

3. Subscription Cancellation

You may cancel your subscription at any time. When you cancel:

• Your subscription will remain active until the end of your current billing period
• You will not be charged for the next billing period
• No partial refunds are provided for unused time in the current billing period
• Your account will be downgraded to the Free tier after your subscription ends

4. Refunds for Service Issues

We may provide refunds or credits outside of the 14-day guarantee period in the following circumstances:

• Extended outages: If our service is unavailable for more than 48 consecutive hours
• Billing errors: If you were charged incorrectly or charged multiple times
• Account issues: If a technical issue prevented you from using paid features

Refunds for service issues are provided at our discretion and evaluated on a case-by-case basis.

5. Non-Refundable Situations

Refunds will generally not be provided in the following situations:

• After the fourteen (14) day money-back guarantee period has passed
• For partial months of service
• If your account was suspended for violating our terms of service
• For promotional or discounted subscriptions (unless specified in the promotion)
• If you simply forgot to cancel your subscription before renewal

6. How to Request a Refund

To request a refund, please:

1. Visit our contact page
2. Include "Refund Request" in your message subject
3. Provide the email address associated with your account
4. Explain the reason for your refund request

We aim to respond to all refund requests within 2-3 business days.

7. Refund Processing

Once a refund is approved:

• Refunds are processed through our payment provider (Paddle)
• Refunds are issued to the original payment method
• Processing time is typically 5-10 business days, depending on your bank
• You will receive an email confirmation when the refund is processed

8. Plan Downgrades

If you downgrade from a higher tier to a lower tier:

• The change takes effect at the start of your next billing period
• No refund is provided for the difference in price
• You retain access to higher-tier features until the current period ends

9. Changes to This Policy

We may update this refund policy from time to time. Changes will be effective immediately upon posting on this page. Your continued use of our paid services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this refund policy, please contact us. We're here to help and will do our best to resolve any concerns.